Our Return Policy
Fancy Soles: Nigeria’s Online Shopping Shoe Store.
Fancy Soles is your number one go to online retail shoe store in Nigeria. On Fancy Soles you can purchase different types of shoe such sneakers, boots, heels, loafers, sandals, slippers, flats, boat shoes, oxford shoes, men’s shoes, women’s shoes, children shoes, brogues, mules and more at great prices.
Enjoy great discounts on quality shoes. Pay on delivery within Lagos. With Fancy soles we guarantee what you see is what you get.
Fancy soles keeps you in style, When it comes to shoes whether sports, fashion, dress, casual or formal we got you covered.
RETURNS AND EXCHANGE
Our paramount objective is to ensure you get the best both in quality of item and service, if for any reason you need to return or make an exchange we offer three(3) days return or exchange, we will either make full refund for the items purchased or exchange to the desired item or size.
Below are our return and exchange policy.
- Items returned must be in new and resalable condition (must be unworn and labels untorn where applicable).
- Items must be returned without stain, it should be in its original packaging where applicable.
HOW TO RETURN
To initiate a return or exchange of any purchased item, please direct message us via any of our social media handles (Instagram or WhatsApp), one of our customer service agents will respond to you ASAP.
CAN I EXCHANGE INSTEAD OF RETURNING
Yes you can exchange instead of returning. additionally if there is any difference in the price of the item being exchanged, you would be required to pay the difference.
HOW LONG DOES IT TAKE TO GET A REFUND
it takes approximately 24 to 48hrs to refund for a returned item once we’ve received and the item have passed inspection.
IS RETURN FREE
For most parts of Lagos, delivery fee for exchange and returns are on our tab, unfortunately atm we don’t cover return fees for orders out of Lagos.